Cookies Policy

Last Updated: July 16, 2026 | Effective Date: July 16, 2026

This Cookies Policy explains how TimberPanda Inc. ("TimberPanda", "we", "us", or "our") uses cookies and similar tracking technologies when you visit our website (the "Site") or use our mobile applications (collectively, the "Services"). This policy applies to all users of our Services, including customers in the United States and international markets.

This policy should be read in conjunction with our Terms of Use and Privacy Policy, which provide additional details about our data processing practices. By accessing or using our Services, you consent to the use of cookies as described in this policy, unless you adjust your cookies preferences as outlined below.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide operational and analytical insights to site owners. We also use similar tracking technologies including web beacons, pixels, local storage objects, and software development kits (SDKs) (collectively, "Cookies") for the purposes described in this policy.

Common cookie types include:

Session cookies: Temporary cookies deleted automatically when you close your browser
Persistent cookies: Remain on your device for a set retention period, or until you delete them manually
First-party cookies: Set directly by TimberPanda
Third-party cookies: Set by external service providers we partner with

2. How We Use Cookies

We use Cookies for the following core purposes, in full compliance with global privacy regulations including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA), and other applicable data protection laws:

Strictly Necessary Cookies These cookies are essential for core Site functionality. Without them, you cannot complete critical actions including logging into your account, adding items to your shopping cart, completing a purchase, or accessing secure account areas. These cookies do not require user consent under applicable law, as they are necessary to provide the service you request.
Performance & Analytics Cookies These cookies help us understand user interaction with our Services to improve site speed, fix technical issues, and optimize our furniture product offerings. They collect aggregated, anonymized data about page visits, bounce rates, popular product categories, and user navigation paths.
Functionality Cookies These cookies remember your preferences and settings to deliver a seamless, personalized experience, such as your preferred currency, language, delivery location, saved wishlists, and recently viewed products. This eliminates the need to re-enter this information every time you visit our Site.
Targeting & Advertising Cookies These cookies are used to deliver relevant advertisements to you across our Site and third-party platforms (including social media, search engines, and display ad networks). They also help us measure the effectiveness of our advertising campaigns and prevent you from seeing the same ad repeatedly. These cookies may track your browsing activity across multiple websites over time.
Personalization Cookies These cookies enable us to tailor content and product recommendations to your interests, based on your browsing history, purchase history, and saved preferences. For example, we may show you recommended sofas or dining sets that align with previously viewed items.

3. Specific Cookies We Use

Below is a non-exhaustive list of active Cookies we use, including their purpose, provider, type, and retention period. We update this list regularly as we modify our Services or add new third-party partners:

Cookie: timberpanda_cart_id
Provider: TimberPanda
Purpose: Stores items in your shopping cart to enable checkout
Type: First-party
Retention Period: Session
Strictly Necessary? Yes

Cookie: timberpanda_auth_token
Provider: TimberaPanda
Purpose: Keeps you logged into your TimberPanda account
Type: First-party
Retention Period: 30 days
Strictly Necessary? Yes

Cookie: timberpanda_csrf_token
Provider: TimberPanda
Purpose: Prevents cross-site request forgery attacks to protect account security
Type: First-party
Retention Period: Session
Strictly Necessary? Yes

Cookie: __stripe_sid
Provider: Stripe, Inc.
Purpose: Facilitates secure payment processing during checkout
Type: Third-party
Retention Period: Session
Strictly Necessary? Yes

Cookie: timberpanda_currency
Provider: TimberPanda
Purpose: Remembers your preferred currency for product pricing
Type: First-party
Retention Period: 1 year
Strictly Necessary? No

Cookie: timberpanda_wishlist
Provider: TimberPanda
Purpose: Saves items you have added to your wishlist
Type: First-party
Retention Period: 1 year
Strictly Necessary? No

Cookie: _ga
Provider: Google LLC
Purpose: Distinguishes unique users to generate site usage analytics
Type: Third-party
Retention Period: 2 years
Strictly Necessary? No

Cookie: _gid
Provider: Google LLC
Purpose: Supports daily analytics reporting
Type: Third-party
Retention Period: 24 hours
Strictly Necessary? No

Cookie: hjSessionUser
Provider: Hotjar Ltd.
Purpose: Identifies unique users for session recording and heatmap analysis
Type: Third-party
Retention Period: 1 year
Strictly Necessary? No

Cookie: _fbp
Provider: Meta Platforms, Inc.
Purpose: Delivers targeted Meta ads and measures ad campaign performance
Type: Third-party
Retention Period: 3 months
Strictly Necessary? No

Cookie: _pin_unauth
Provider: Pinterest, Inc.
Purpose: Tracks interactions with Pinterest content to deliver relevant ads
Type: Third-party
Retention Period: 1 year
Strictly Necessary? No

Cookie: guest_id
Provider: X Corp.
Purpose: Measures performance of X advertising campaigns
Type: Third-party
Retention Period: 2 years
Strictly Necessary? No

You can view a full, real-time list of active cookies on your device at any time via the Cookies Settings tool linked in our Site footer.

4. Third-Party Cookies

Some Cookies are set by third-party service providers that operate on our behalf or provide services integrated into our Site. These partners include:

Analytics providers (e.g., Google Analytics, Hotjar) that measure Site performance
Advertising networks (e.g., Meta Ads Manager, Google Ads, TikTok for Business) that deliver targeted ads
Social media platforms (e.g., Pinterest, X, Instagram) that enable social sharing and ad measurement
Payment processors (e.g., Stripe, PayPal) that facilitate secure transactions
Customer support tools (e.g., Zendesk) that power our live chat feature

We do not control the operation of these third-party cookies, and we are not responsible for their privacy practices. We encourage you to review the privacy and cookie policies of these providers to understand how they process your data. We only share data with third parties in compliance with our Privacy Policy and applicable law.

5. Your Cookie Choices

We provide full control over your cookie preferences in compliance with global privacy regulations:

For Users in the EU/EEA, UK, and Other GDPR Applicable Jurisdictions

When you first visit our Site, you will be presented with a cookie consent banner managed by our Consent Management Platform (CMP). You may choose to:

Accept all cookies (including all non-essential cookies)
Reject all non-essential cookies (only strictly necessary cookies will be used)
Customize your preferences by toggling individual cookie categories on or off

You may withdraw or update your consent at any time by clicking the Cookies Settings link in our Site footer. Withdrawing consent will not affect the lawfulness of processing that occurred prior to your withdrawal.

For California Residents (CCPA/CPRA Compliance)

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. We honor the Global Privacy Control (GPC) signal sent by your browser, which functions as a universal opt-out of targeted advertising cookies. You may also submit an opt-out request via our Do Not Sell or Share My Personal Information page, linked in our Site footer.

For All Users

You may adjust or block cookies at any time via your browser settings. Most browsers allow you to refuse or delete cookies, but please note that blocking strictly necessary cookies may impair core functionality of our Site, including the ability to log in, add items to your cart, or complete a purchase.

Opting out of targeted advertising cookies will not stop you from seeing ads on our Site or third-party platforms; it will only ensure that the ads you see are not tailored to your browsing history or interests.

6. Do Not Track (DNT) Signals

We honor browser-level Do Not Track (DNT) signals where technically feasible. If you have enabled DNT in your browser settings, we will not use non-essential targeting or advertising cookies to track your activity across third-party sites, unless required by applicable law.

7. Children’s Privacy

Our Services are intended for users 18 years of age and older. We do not knowingly use cookies to collect personal data from children under the age of 13 (or the applicable age of consent in your jurisdiction), in compliance with the U.S. Children’s Online Privacy Protection Act (COPPA). If we become aware that we have collected data from a child via cookies without verified parental/guardian consent, we will delete that data immediately.

8. Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes to our cookie practices, new features we launch, or updates to applicable law. If we make material changes to this policy, we will notify you via a prominent banner on our Site or via email (if you have an account with us) at least 30 days before the changes take effect, where required by law.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about our cookie practices. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests related to this Cookies Policy or our use of cookies, please contact our Privacy Team at: TimberPanda Inc.

Attn: Privacy Team

456 Home Furnishings Blvd, High Point, NC 27262, United States

Email: info@timberpanda.com

Website: www.timberpanda.com