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​​​​​​TimberPanda Privacy Policy

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Effective Date: July 16 2026

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1. Introduction

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Thank you for visiting TimberPanda.com (the “Site”) and for considering our products. TimberPanda, Inc. (“TimberPanda,” “we,” “us,” or “our”) is a U.S.-based online retailer of furniture that serves customers in the United States and around the world. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site, make a purchase, or otherwise interact with us.

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By using the Site, you consent to the collection and use of your information as described in this policy. If you do not agree, please do not use the Site.

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2. Information We Collect

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We may collect the following types of information:

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  1. Personal Identifiable Information (PII)     

    • Examples: Name, email address, mailing address, phone number, payment information (credit/debit card details, billing address), date of birth, gender     

    • Purpose: To process orders, provide customer support, verify identity, prevent fraud, and comply with legal obligations

  2. Account Information     

    • Examples: Username, password (hashed), profile preferences, order history, wish list items     

    • Purpose: To enable account functionality, personalize your experience, and improve service

  3. Transaction Data     

    • Examples: Purchase details, product SKUs, quantities, prices, shipping method, order status, return/exchange information     

    • Purpose: To fulfill orders, manage returns, and analyze sales trends

  4. Technical & Usage Data     

    • Examples: IP address, device type, operating system, browser version, referral URL, pages viewed, click‑stream data, cookies, device identifiers, geolocation (approximate)     

    • Purpose: To operate, secure, and improve the Site; to analyze traffic; to deliver relevant advertising

  5. Communications     

    • Examples: Messages sent via contact forms, live chat, email, or phone; feedback, reviews, testimonials     

    • Purpose: To respond to inquiries, handle complaints, and improve products/services

  6. Marketing Preferences     

    • Examples: Opt‑in/opt‑out status for newsletters, promotional emails, SMS, push notifications     

    • Purpose: To send marketing communications you have agreed to receive

  7. Other Information     

    • Examples: Information you voluntarily provide in surveys, contests, or social media interactions     

    • Purpose: As described at the point of collection

 

Note: Payment card details are processed directly by our PCI‑DSS‑compliant payment gateway; we do not store full card numbers on our servers.

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3. How We Use Your Information

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We use the information we collect for the following legitimate business purposes:

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  1. Order Fulfillment & Customer Service – Process payments, ship products, handle returns/exchanges, and respond to inquiries.

  2. Account Management – Enable you to create, access, and manage your TimberPanda account.

  3. Security & Fraud Prevention – Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illicit activities.

  4. Site Improvement & Analytics – Analyze usage patterns, troubleshoot issues, test new features, and enhance performance.

  5. Personalization & Marketing – Show you relevant product recommendations, tailor content, and send promotional communications (only if you have opted in).

  6. Legal & Regulatory Compliance – Fulfill tax obligations, respond to lawful requests, and comply with applicable laws (e.g., CCPA, GDPR, CAN‑SPAM).

  7. Business Operations – Conduct internal audits, improve product offerings, and manage vendor relationships.

 

We rely on various legal bases for processing, including:

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  • Performance of a contract (e.g., fulfilling your purchase)

  • Compliance with legal obligations (e.g., tax reporting, consumer protection laws)

  • Legitimate interests (e.g., site security, fraud prevention, analytics) – balanced against your rights and freedoms

  • Consent (e.g., marketing emails, cookies) – where you have expressly opted in

 

4. Sharing & Disclosure of Your Information

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We may share your personal information with the following categories of recipients:
 

  1. Service Providers     

    • Reason for Sharing: Payment processors, shipping carriers, warehousing partners, email marketing platforms, analytics providers, cloud hosting, and IT support – all bound by confidentiality agreements and required to use data only to perform services on our behalf.

  2. Business Partners     

    • Reason for Sharing: Co‑branded promotions or affiliate programs (only with your explicit consent).

  3. Legal Authorities     

    • Reason for Sharing: When required by law, regulation, court order, subpoena, or to protect our rights, property, or safety (e.g., responding to a valid law enforcement request).

  4. Corporate Transactions     

    • Reason for Sharing: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

  5. Aggregated/Anonymized Data     

    • Reason for Sharing: Statistical or demographic data that does not identify you personally may be shared publicly or with third parties for market research, advertising, or industry analysis.

 

We do not sell your personal information to third parties for their independent marketing purposes, except as described above with your consent or as required by law.

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5. Cookies and Similar Technologies

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Our Site uses cookies, pixel tags, local storage, and similar technologies to:

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  • Remember your preferences (language, currency, cart contents)

  • Authenticate and secure your account

  • Analyze traffic and usage patterns

  • Deliver targeted advertising (including retargeting) based on your browsing behavior

 

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality (e.g., you may not be able to complete a purchase). For more details, see our Cookie Policy (linked at the bottom of the Site).

 

6. Data Security

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We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

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  • Encryption of data in transit (TLS/SSL)

  • Encryption of sensitive data at rest where appropriate

  • Access controls and role‑based permissions

  • Regular security monitoring and vulnerability testing

  • Employee training on data protection and privacy

 

No method of transmission or storage is 100 % secure; therefore, while we strive to protect your information, we cannot guarantee absolute security.

 

7. International Data Transfers

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Because TimberPanda serves customers worldwide, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

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When transferring personal data outside the European Economic Area (EEA) or the United Kingdom, we rely on appropriate safeguards such as:

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  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Binding Corporate Rules (where applicable)

  • Participating in the EU‑U.S. Data Privacy Framework (if applicable)

 

We ensure that recipients provide an adequate level of protection comparable to that required under applicable law.

 

8. Your Rights and Choices

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Depending on your location, you may have the following rights regarding your personal information:
 

  1. Access     

    • Description: Request a copy of the personal data we hold about you.     

    • How to Exercise: Contact us at info@timberpanda.com

  2. Correction     

    • Description: Ask us to correct inaccurate or incomplete data.     

    • How to Exercise: Contact us at info@timberpanda.com

  3. Deletion     

    • Description: Request deletion of your personal data (subject to legal exemptions).     

    • How to Exercise: Contact us at info@timberpanda.com

  4. Restriction     

    • Description: Ask us to limit processing of your data.     

    • How to Exercise: Contact us at info@timberpanda.com

  5. Data Portability     

    • Description: Receive your data in a structured, commonly used format and transmit it to another controller.     

    • How to Exercise: Contact us at info@timberpanda.com

  6. Objection     

    • Description: Object to processing based on legitimate interests or direct marketing.     

    • How to Exercise: Contact us at info@timberpanda.com or use the unsubscribe link in marketing emails

  7. Withdraw Consent     

    • Description: Withdraw any consent you have given (e.g., for cookies, marketing).     

    • How to Exercise: Adjust preferences in your account or contact us

  8. Do Not Sell (CCPA)     

    • Description: Opt‑out of the sale of your personal information.     

    • How to Exercise: We do not sell data; however, you may still submit a request via our “Do Not Sell My Info” page.

 

We will respond to verified requests within the timeframes required by applicable law (generally 30‑45 days). We may ask for additional information to verify your identity before acting on your request.

 

9. Children’s Privacy

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Our Site is not directed to children under the age of 13 (or the applicable age under local law). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it. Parents or guardians who believe we have collected information from a child should contact us immediately at info@timberpanda.com.

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10. Links to Third‑Party Sites

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Our Site may contain links to websites operated by third parties (e.g., social media platforms, affiliate partners). Those sites have their own privacy practices; we are not responsible for their content or policies. We encourage you to review the privacy statements of any third‑party site you visit.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Effective Date” at the top indicates the most recent revision. We will post the updated policy on the Site and, where required by law, provide notice (e.g., via email or a banner). Your continued use of the Site after such changes constitutes acceptance of the revised policy.

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12. Contact Us

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If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

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TimberPanda LLC

Attn: Privacy Officer

1501 South Greeley Hwy, Ste C #1625

Cheyenne, WY 82007, USA​

Email: info@timberpanda.com

Phone: +1‑626‑240‑9546

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By using the Site, you acknowledge that you have read and understood this Privacy Policy.

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End of Policy​​

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